Support

Last updated 17 September 2026

Write to support@hookhand.com. Tell us what you tried and what happened, and add a screenshot if you can. We answer within two working days.

A video failed or looks wrong

Anything that fails is refunded to your credit balance automatically. If a video was made but looks wrong, open it, tap Report this video, choose Broken or distorted and say what is wrong. We look at every report within 24 hours and give credits back when the fault is ours.

Credits and refunds

Credits never expire. Purchases are made through Apple, so refunds are too: go to reportaproblem.apple.com, sign in, and choose the Hookhand purchase. If a purchase went through but the credits did not arrive, open the app again with a connection; they are added by themselves. If not, write to us with the date of the purchase.

Reporting a video

Every video and picture has Report under it and in its menu. Choose what is wrong and add a note if you like. We look at every report within 24 hours.

Deleting your account

In the app: tap your account, then Delete account. It removes your account and everything in it. See Privacy for what that covers.

Using the videos

The videos are yours to post and to run as ads. Every presenter is made by AI: say so where a platform asks, and don't present them as real customers. See Terms.